Returns

Giglio Luxury aims to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. Returns must necessarily be made only on condition that the returned garments are intact and never used.

RETURN CONDITIONS

To send one or more returns to Giglio Luxury, the Customer must comply with precise conditions:
A) - All items sold on the Giglio Luxury website are delivered to the Customer with an authenticity tag attached to the garment by means of a disposable security seal with the Giglio Luxury logo. The garment should be tried on without removing the tag and without tampering with the security seal. The return will only be accepted with the security seal perfectly intact, which can be a plastic seal with its thread or, in the case of some footwear, a label placed on the sole. Returns with the security seal cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
B) - The garments to be returned must not have been worn, ironed, washed or treated in any way.
C) - The garments must necessarily be returned in the same conditions in which they were shipped to the Customer and must be adequately packaged and packed.
D) - All other labels on the garment, both fabric and hanging, must necessarily be intact and in no case removed from the item.
E) - The goods to be returned must be physically and solely delivered to the Express Courier no later than 30 days from the delivery date.
F) - The Customer who wishes to change size, color or item, must follow the return procedure and place a new order on the Giglio Luxury website.
G) - Returns of underwear and swimwear will not be accepted.
In the event of non-compliance with any of the above conditions, Giglio Luxury reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

4.2 THE RETURN PROCEDURE

A) - To request return authorization, the Customer must send a request to customerservice@giglioluxury.com of the store within 30 days of receiving the goods. The e-mail must specify the codes of the items to be returned. Once the return request has been received, Giglio Luxury customer service will send the Customer a written confirmation with the specifications to follow.
B - Items must be returned in the same packaging in which they were received or with the same method and type. All returned garments will be inspected by Giglio Luxury staff who will verify compliance with the conditions and parameters listed in the return procedure. Giglio Luxury reserves the right to evaluate any additional charges that may be necessary to ensure the re-sale of the returned items. These amounts will be determined at the end of the evaluation of the condition of the returns and communicated to the Customer.

REFUND

If the return procedure has been carried out correctly, in compliance with all conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card), PayPal credit (if the order was paid by PayPal) or bank transfer.