Shipping and Delivery

Shipping is free throughout Italy

Giglio Luxury ships throughout Italy and worldwide exclusively via BRT express courier service. All goods shipped by Giglio Luxury are carefully packaged. Along with the shipped goods, Giglio Luxury will include the invoice in the package, detailing prices and applied discounts, even during sales.

FREE INSURANCE

Giglio Luxury covers all shipments with free insurance against theft and/or accidental damage. The insurance remains valid until the moment of goods delivery.

ORDER FULFILLMENT

All duly completed and paid orders will be processed within two working days: all shipments depart from Giglio Luxury, (Italy), only on working days, from Monday to Friday, from 9:00 AM to 5:30 PM. Orders placed on Saturdays and Sundays will be handled on the following Tuesday.

TRACK YOUR SHIPMENT ONLINE

Giglio Luxury offers its customers a traceable shipping service at all times, thanks to the service provided by BRT. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by BRT, which will allow them to check the progress of their shipment at any time.

WORLDWIDE SHIPPING

Shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Paid) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipments are for non-EU or non-Schengen countries, not subject to VAT/TVA payment on the purchase price.

DELIVERY TIMES

Delivery times are subject to the product destination areas. ITALY (DDP): delivery is estimated within two days of shipment. EU European Countries (DDP): delivery is estimated within three working days of shipment. Non-EU European Countries (DDU): delivery is estimated within three working days of shipment. Rest of the World: delivery is estimated up to 5-7 days from shipment with Express Service.

DELIVERY CONDITIONS

Once the goods are delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery receipt. If the packaging appears tampered with or not intact, the Customer may sign the delivery receipt with reservation or refuse delivery. Any anomalies must be promptly reported to the local BRT Office and to Giglio Luxury by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for the return of the package to Giglio Luxury will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Giglio Luxury at the Customer's expense. In this case, Giglio Luxury will deduct this amount from any refund due to the Customer.